Customer Reviews

Ordered on 30 November. No sign of order. No updates.  Contacted Customer Support by email 4 days ago. No reply.  Dreadful service. Will never order again. Now have to buy 2 other gifts for friends as this order has not arrived in time.  Very disappointing. Customer care is obviously non existent

Review collected from desenio.ie

Ordered 2 weeks ago but it is obvious parcel is lost as tracking has stopped over 10 days ago. I have requested reorder but this has not been confirmed - still waiting for an update. Not great service Im afraid...

Review collected from desenio.ie

It took 15 days for my order to be dispatched and I'm still yet to receive it. When emailing customer service I was repeatedly replied to by an AI bot which added further delays to processing my order. Unfortunately I will not be purchasing from Desenio again. 

Review collected from desenio.com.au

Ordered several small prints for gifts this year.  Had some glitches with ordering online, but eventually everything went through and the prints arrived timely and in great shape!

Review collected from desenio.com

New favorite website. Will order all canvas / prints from here. Absolutely love all the options.

Review collected from desenio.com

Parcel took two weeks longer to arrive than expected delivery date. Box wasn't even sealed when received 

Review collected from desenio.co.uk

I was very disappointed by the quality of the print. The pictures i sent were quite bright; however the actual prints were very dark and lost all the essence of the picture, 

Review collected from desenio.co.uk

My husband put the print up and when I looked at it I could see that the frame is not joined correctly, so I’m a bit disappointed. 

Review collected from desenio.co.uk

Excellent service!! Fabulous print. Absolutely delighted 

Review collected from desenio.ie

They send me the wrong print 

Review collected from desenio.com

The pictures are great but the edges where  buckled from the transport because big and small posters were packed together. Better to pack the small ones separately. Thank you! 

Review collected from desenio.eu

Warped cracked and unusable, after waiting so long for delivery very poorly packaged 

Review collected from desenio.co.uk

The product offer is great and ordering/delivery process was seamless.

Review collected from desenio.ca

One of my frames arrived broken.

Review collected from desenio.com

Good quality product and very fast delivery in Romania

Review collected from desenio.eu

Prints were fine but frames were damaged and eventually fell apart, such poor quality for the price 

Review collected from desenio.co.uk

Still haven't received it

Review collected from desenio.co.uk

I have been waiting for the perfect conversation piece for this area and OMG this picture is EVERYTHING!! I did wait to buy on sale, so that made my purchase even more worth it. 

Review collected from desenio.com

Came fairly crushed - impossible to contact customer services despite MANY tries. Disappointing. 

Review collected from desenio.co.uk

All good

Review collected from desenio.ie

Haven’t received my order yet so will update when received but £5.95 delivery charge, somehow to a local shop and not my home and not received after 12 days. Really poor 

Review collected from desenio.co.uk

Love the selection and will certainly expand my gallery wall. Minimum purchase for free shipping especially with posters is high.

Review collected from desenio.ca

Good customer service when had an issue

Review collected from desenio.co.uk

Poor delivery service from Evri as normal  haven’t received order yet. Why do companies use Evri they are shocking.

Review collected from desenio.co.uk

I am extremely disappointed with my order .I ordered 4 prints and the gold wave duo poster pack . The gold wave are pictured below. My husband thought it was wallpaper.  The quality was very poor and thin paper . Standards in desenio have definitely dropped . I have bought many prints before and have never found fault . I  don't think I should have to pay to return an item that is not up to the standard I expected . The poster packs I thought were more a premium product . I will not use desenio again 

Review collected from desenio.ie

The top of one of the two posters arrived crumbled with a black stain and  also had visible fold marks throughout at every three inches !!!Customer service were unavailable! Overall NOT satisfied with Denesio!!

Review collected from desenio.ca

The return cost was worth half the price of the picture I sent back! Rip off... Sent back perfect picture but still charge £9.90 to return! Unhappy 

Review collected from desenio.co.uk

I am still waiting for my delivery!

Review collected from desenio.co.uk

Amazing quality!

Review collected from desenio.co.uk

Wonderful selection of pictures- modern and classic. Prints arrived quickly and in pristine condition. Not a wrinkle!

Review collected from desenio.ca

I love Desenio!!  Such a great selection and quality is also great. Delivery is so quick! I contacted customer service because I hadn't gotten a confirmation email. They responded quickly and said they would check. They got back to me with tracking info but the package was already at my door!!  Very nice exchange with CS! I am very happy and will be back!! Certainly recommend Desenio to anyone looking for something fun/pretty!!

Review collected from desenio.com

The quality of the delivery is poor - you basically have to put it all together - I could have gone to hobby craft for a fraction of the cost - the frames are poor quality and the prints are like they're printed on office paper.  I'm really disappointed by the whole experience - for the amount I paid it feels like a DIY botch.

Review collected from desenio.co.uk

The design size doesn’t fit the the actual order size , makes framing the design very challenging 

Review collected from desenio.ca

Really nice range of prints.  Quick delivery, good quality prints and packaged very well.  Overall experience was excellent.

Review collected from desenio.com.au

I didn't receive an order confirmation.   Then I had an email saying my delivery would be with me between 9am and 1pm, the courier turned up around 4pm.      I had ordered a picture and a frame and only the picture arrived.     Upon trying to reach someone in Desenio, I finally tracked someone down to be told I need to file a claim for the missing frame, which I have purchased AND paid for!   

Review collected from desenio.co.uk

Love the picture - really like it  overpriced yes and no tracking supplied 

Review collected from desenio.co.uk